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Terms of Service

Welcome to RNR Global Logistics. These Terms of Service ("Terms") govern your use of our website and logistics services. By accessing our website or booking any shipment with us, you agree to be bound by these Terms.

1. About Us

RNR Global Logistics is an international logistics and freight solutions provider offering services including Air Freight, Sea Freight, Express Courier, Door-to-Door Delivery, Commercial Shipments, Customs Clearance Support, Warehousing, and Distribution.

2. Acceptance of Terms

By using our website or services, you confirm that:

  • You are at least 18 years of age or legally authorized to act on behalf of a business.

  • The information you provide is accurate and complete.

  • You agree to comply with all applicable laws and regulations.

3. Booking of Shipments

Customers are responsible for providing:

  • Accurate sender and receiver details.

  • Correct shipment descriptions.

  • Actual weight and dimensions.

  • Proper invoices and supporting documents.

  • Any additional documentation required by customs or regulatory authorities.

NOTE: Incorrect or incomplete information may result in shipment delays, additional charges, or shipment refusal.

4. Customer Responsibilities

The customer agrees to:

  • Pack shipments securely.

  • Ensure goods comply with Indian export laws and destination country regulations.

  • Not ship prohibited, illegal, dangerous, counterfeit, or restricted items.

  • Pay all applicable freight charges, duties, taxes, customs fees, and other government charges unless otherwise agreed in writing.

5. Prohibited Items

RNR Global Logistics does not knowingly accept shipments containing:

  • Explosives and fireworks

  • Narcotics or illegal drugs

  • Hazardous chemicals

  • Weapons and ammunition

  • Counterfeit goods

  • Currency or counterfeit currency

  • Precious metals or gemstones (unless specifically accepted)

  • Perishable goods without prior approval

  • Live animals

  • Any item prohibited by Indian law or the destination country's regulations

NOTE: If prohibited items are discovered, the shipment may be refused, returned, surrendered to authorities, or destroyed where required by law.

6. Pricing and Payment

Freight charges are calculated based on:

  • Actual or volumetric weight (whichever is higher)

  • Destination

  • Service selected

  • Fuel surcharge

  • Customs or regulatory charges

  • Applicable taxes


NOTE: Full payment may be required before shipment dispatch unless credit terms have been approved in writing. Late payments may result in delayed services, suspension of future bookings, or additional charges.

7. Customs Clearance

International shipments are subject to customs inspection and clearance. RNR Global Logistics acts as a logistics facilitator and cannot guarantee customs approval.

Customers are responsible for:

  • Providing accurate documentation.

  • Declaring the correct shipment value.

  • Paying applicable customs duties and taxes.

  • Complying with import and export regulations.

8. Transit Times

Estimated delivery times are provided for guidance only.

Transit times may vary due to:

  • Customs inspections

  • Flight or vessel schedules

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Force majeure events

  • Operational delays beyond our reasonable control

NOTE: Delivery dates are estimates and are not guaranteed unless expressly agreed in writing.

9. Shipment Tracking

Tracking information is made available through courier partners.

Tracking updates depend on scans performed within the courier network and may not always be updated in real time.

10. Shipment Insurance

Insurance is optional unless otherwise agreed.

Customers requesting insurance must declare the shipment's correct value.

Claims relating to insured shipments are subject to the insurer's terms, conditions, and claim procedures.

11. Limitation of Liability

RNR Global Logistics acts as a logistics service provider and coordinates transportation through its own operations and/or authorized logistics partners.

To the fullest extent permitted by applicable law, we shall not be liable for indirect, incidental, special, or consequential losses, including loss of profits, business interruption, or goodwill.

Our liability for loss or damage shall be limited to the extent provided under the applicable carrier's conditions of carriage or applicable law, unless additional liability has been expressly agreed in writing.

12. Shipment Delays and Force Majeure

We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Pandemic-related restrictions

  • War or civil unrest

  • Airline or shipping disruptions

  • Government actions

  • Customs delays

  • Strikes or labor disputes

13. Cancellations

Shipments may be cancelled before pickup or before entering the transportation network.

Once a shipment has been collected or dispatched, cancellation may not be possible and applicable charges may be deducted.

Please refer to our Refund & Cancellation Policy for further details.

14. Intellectual Property

All website content, including text, graphics, logos, branding, and other materials, is the property of RNR Global Logistics unless otherwise stated.

No content may be copied, reproduced, or distributed without prior written permission.

15. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Haldwani, Uttarakhand, India, unless otherwise required by applicable law.

17. Changes to These Terms

RNR Global Logistics reserves the right to modify these Terms at any time.

Updated Terms will be published on this page with the revised Effective Date. Continued use of our website or services after changes become effective constitutes acceptance of the updated Terms.

18. Contact Us

RNR Global Logistics

For any questions regarding these Terms, please contact our customer support team.