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Privacy Policy

At RNR Global Logistics ("RNR", "we", "our", or "us"), we value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard the information you provide while using our website and logistics services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information:

  • Full Name

  • Company Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • GST Number (where applicable)

  • PAN or Business Registration Details (when required)

Shipment Information

  • Sender and Consignee Details

  • Pickup and Delivery Addresses

  • Shipment Contents Description

  • Weight and Dimensions

  • Invoice and Customs Documents

  • Tracking Information

Technical Information

When you visit our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Date and Time of Visit

  • Cookies and Usage Data

2. How We Use Your Information

We use your information to:

  • Process shipment bookings

  • Arrange pickups and deliveries

  • Complete customs documentation

  • Provide shipment tracking

  • Respond to customer inquiries

  • Generate invoices

  • Process payments

  • Improve our services

  • Send important service notifications

  • Comply with applicable laws and regulations

  • Prevent fraud and unauthorized activities

3. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared only with:

  • Courier and logistics partners

  • Customs authorities

  • Government agencies where legally required

  • Payment processing providers

  • IT and cloud service providers

  • Legal advisors or regulatory authorities when required by law

NOTE: Information is shared only to the extent necessary for providing our services.

4. International Data Transfers

As an international logistics company, shipment information may be transferred to courier partners, customs authorities, and service providers located in other countries for the purpose of completing international shipments.

We take reasonable measures to ensure such information is handled securely.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against:

  • Unauthorized access

  • Data loss

  • Misuse

  • Alteration

  • Disclosure

NOTE: While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

6. Cookies

Our website may use cookies to:

  • Improve website performance

  • Remember user preferences

  • Analyze website traffic

  • Enhance user experience

NOTE: You may disable cookies through your browser settings, although some features of the website may not function properly.

7. Data Retention

We retain customer and shipment information only for as long as necessary to:

  • Provide logistics services

  • Meet accounting requirements

  • Comply with taxation laws

  • Fulfill legal and regulatory obligations

  • Resolve disputes

8. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion where legally permissible

  • Withdraw consent where applicable

  • Raise concerns regarding misuse of your data

NOTE: To exercise these rights, please contact us using the details below.

9. Third-Party Services

Our website may contain links to third-party websites or integrate third-party logistics or payment services.

We are not responsible for the privacy practices of those third parties. We encourage users to review their respective privacy policies.

10. Children's Privacy

Our services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with the updated Effective Date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact us:

RNR Global Logistics


Business Hours:

  • Monday – Saturday

  • 9:30 AM – 6:30 PM (IST)

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.